Delivery:

  • Self pick up from our warehouse in Riga, Katlakalna street 1 – For free. We should be informed about your arrival time beforehand.
  • Courier delivery (Latvia, Estonia and Lithuania):
    • 8.50 EUR.
  • Delivery by OMNIVA parcel stations all over Latvia, Lithuania and Estonia:
    • 3.50 EUR
    • For orders over 55.00 EUR – OMNIVA parcel station delivery is free of charge
  • Delivery all over Europe
    • 21.00 EUR
    • For orders over 250.00 EUR – delivery is free of charge

We ship in the same or the next business day after payment is received.

Payment options:

  • Credit card online payment
  • Direct bank transfer payment

Warranty and returns:

Each good, bought in store Ortoto, has 2-year warranty from the date of purchase.

In the case of found manufacturing defect, we make repair. In the case that repairs are not possible, we offer full refund using original payment method, or exchange for a new one. If the goods are defected manually, refund, replacements or repairs are not possible.

Goods, which are from Your opinion, with manufacturing defect, – should be sent to us. Please send to us also the receipt of postal expenses. We cover all expenses, only in the case if there will be found exactly the manufacturing defect.

We always try to find compromise. Ortoto team oriented on a top-level service, because our main goal is to satisfy each of our clients. Do not hesitate to contact us, and we will solve any question or a problem.

The consumer can use the right of refusal and unilaterally withdraw purchased goods within 14 days, covering expenses, in accordance with the regulatory enactments of the Republic of Latvia. The period of use of the right of refusal is considered from the day when the goods are delivered to the client, if the goods are delivered in two or more parcels, from the moment of receipt of the last parcel.

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